Our support teams are in place to help you realize the value in your Instron® testing system. As your requirements change and as hardware/software enhancements are introduced, our technical support team can provide guidance.
SYSTEM DIAGNOSTIC ASSISTANCE
Phone, e-mail, or online system diagnostic assistance is designed to help you determine if there is a failure or defect requiring repair or software updates. With your permission, our technical support engineers are often able to troubleshoot your system remotely utilizing on-line diagnostic software to minimize down time and quickly determine next steps.
SYSTEM OPERATION AND APPLICATION ASSISTANCE
Phone, e-mail, or online system operation and application assistance is designed to help you apply the general functionality of our systems and software. During the first year of system or software upgrade ownership and through our technical assistance services contracts you will be placed in priority response queues when contacting us for support.
For those with systems and software beyond the first year of ownership and not having technical assistance services contracts with us, for-fee system operation and application assistance beyond 20 minutes per incident is available.
INSTRON PROFESSIONAL SERVICES, CONSULTING, AND TRAINING SERVICES
Implementation Assistance Services are available to provide assistance to address specific test method development needs, compliance requirements, and training needs. We also provide services to support IQOQ processes implementation.